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Standard terms and conditions

Standard terms and conditions applying to online sales via rmt

1. Subject

These standard terms and conditions apply to all online bookings made with our establishment using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions and agree with them. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
These general sale conditions apply to all bookings concluded via the internet, via our booking platform. 
The website and the content of the online booking management program is managed by the Museum of Photography whose registered office is located Avenue Paul Pastur 11, 6032 Mont-sur-Marchienne, registered in the Belgian Register under number 0427.796.427. All complaints can be sent by post or by email to


2. Offers

All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photographs and illustrations are shown for information purposes only and are not contractually bound. They may be subject to alteration before a finalised booking. Customers authorise us to correct any obvious material errors in the information provided to them by us.
Tickets booked online can be printed at home ("print at home") or presented in an electronic form. In both cases, the presentation of the document in a clear and legible format will be required at the Museum reception desk and considered as a voucher for the booking.


3. Pricing

The prices shown at the time of the booking include the total amount of the service that is sold, including taxes, charges and other sundry costs. Additional charges are clearly stated before the booking.

Customers authorise us to correct any obvious pricing errors.

Prices are confirmed to the customer in a TTC amount, in the commercial motto of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price.


4. Bookings

Customers choose services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and booking procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their bookings in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, so that we bear no liability in that regard. Bookings are deemed accepted by customers upon completion of the booking process.


5. Booking process

Bookings by customers are made using the virtual booking form that is available online in the booking tool. Bookings are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a booking prior to making the booking. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be booked has been made, the booking procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and sale conditions related to the service(s) rendered and, finally, validation of the booking by the customer.
The customer communicates his bank details as a guarantee of the booking except conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express, Diners Club ... depending on the possibilities offered by the establishment's booking platform).
Payment is debited during the stay at the establishment. This prepayment is called a deposit.In case of no show (booking not cancelled - customer not attending) for a booking guaranteed by credit card, the establishment can charge the customer of the booking amount, as compensation. The establishment has chosen to secure online payments by credit card. The validity of the customer's credit card is verified by


6. Receipt acknowledgement of the booking

The booking tool acknowledges receipt of the customer's booking and confirms it by immediately sending an email. The email confirmation of the booking sums up the contractual offer, the reserved services, the prices, the terms and sale conditions related to the selected pricing and accepted by the customer, the date of the booking and the address of the establishment where the customer can complain.


7. Withdrawal right and cancellation right

It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a booking: 

  • of accommodation other than for residential purposes (such as holiday accommodation),
  • of transport,
  • of car hiring, 
  • of carring and services linked to leisure activities.

The sale conditions of the booked rate specify the terms of cancellation and / or modification of the booking. Bookings with prepayment are not subject to any change and / or cancellation. The amounts paid in advance as a deposit are not subject to any refund. In this case, it is mentioned in the sale conditions. When the sale conditions of the booked rate allow it, the cancellation of the booking can be directly made by e-mail ( All bookings are nominative and can not be transferred to a third party, whether for free or for sale.
Reasons beyond our control may change either program or schedule. These changes are announced on our website. In case of cancellation or change of date and / or place, we will notify you by email as far as possible. These changes do not result in a refund or an exchange. Tickets will be refunded in case of cancellation. In case of a date postponement, the possibility of refund will only be possible on request by email 48h before performance.
The Museum of Photography can not be held responsible for:

  • cancellation or postponement of an activity due to force majeure
  • change of the activity manager or the service provider ...
  • any superficial modification in the program
  • schedule changes
  • change in the minimum or maximum number of participants in an activity or visit
  • change in seating as a result of a seating plan change

The ticket recipient must comply with the general rules and the establishment rules, regardless of the exhibition or event.
The Museum of Photography reserves the right to refuse all or part of the access to the Museum's rooms for security reasons.
We reserve the right to cancel any event or to forbid the access to the rooms if fortuitous cases or cases of force majeure oblige us such as (this list not being exhaustive) bad weather, strikes, fire, water damage, interpreter's illness, special measures imposed by public authorities in the fight against terrorism, etc. In such a case, we would propose another date as far as possible.


8. Consumption of the service
For any information related to the consumption of the service, we invite visitors to refer to the " Museum of Photography's Visitor Rules"". Any behavior contrary to morality and public order will induce the establishment to ask the customer to leave without any compensation and / nor any refund if a payment was already made.
It is also obvious that, without any prior written permission, any sound or visual recording, including the taking of photographs, is prohibited. 
It is also strictly forbidden to smoke in the Museum, to consume drinks or to eat in the exhibition halls and rooms. Similarly, all animals are forbidden in the museum, excluding service dogs. 
In order to avoid any abuse, any loss or any other issue with the tickets must be notified by email ( at least 48 hours before the day of the activity or visit. 
The Museum also provides free lockers (secured lockers using coins), folding chairs, magnifying glasses (after a deposit of an ID as a guarantee for the last two services).


9. Complaints / After Sales Service
Claims related to the non-performance or incorrect performance of the booked services must, be brought under pain of foreclosure to our attention in writing within eight days after the date of consumption of the services. Complaints must be sent by email to the address or, on site, via the management tablet of (in) satisfactions permanently available at the Museum reception desk. The quality department undertakes to respond to any complaint within a reasonable time as far as contact details have been clearly and precisely given.


10. Privacy policy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide is necessary for processing your booking and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which among them which manages the booking tool, and also online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details have to be sent to the establishment's bank by the payment service provider for the purpose of performing the booking contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers by email or by post.

We keep your data for three years after the last contact (email, booking, etc.).

As a person whose data is collected, you have the right to access, to modify, and to delete your data as well as the right to oppose to your data collection. These rights can be exercised by sending us an email stating your full name, your address and the matter.

Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.


11. Evidence Agreement
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has the same value as a handwritten signature between the parties. The computerized registers kept in's the computer systems will be kept in reasonable safety conditions and will be considered as a proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the booking time.


12. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as case of force majeure or fortuitous cases those usually recognized by the jurisprudence of the Belgian Courts and Tribunals.Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that the force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom. 
It should be noted that the Museum may require the presentation of an official document stating the case of force majeure.


13. Settlement of disputes
These General Terms and Sale Conditions are governed by the Belgian law without interfering with any mandatory protective provisions that may be applied in the residence country of the consumers.


14. Entirety
These General Sale Conditions, the sale conditions of the pricing booked by the customer, and the voucher or the booking request express the entire agreement withthe obligations of the parties. No general or specific condition communicated by the customer will be able to integrate with the present general conditions. Documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the booking request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing in the booking form will be the only ones applied for the obligation in question. These general sale conditions by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general sale conditions by internet will be updated online by the establishment. As soon as it is posted online, the new version of the general sale conditions by internet will automatically apply for all customers.